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An unfortunately reality of our working life is that we may be faced with a situation wherein we need to contact emergency services of some kind; whether fire, ambulance, or police.  EPSHRM has compiled a list of emergency contacts and websites to aid our members and their employees with Emergency Preparedness and Business Continuity Planning.

El Paso Electric

Customer Service Line: (915) 543-5970

To report trouble or outages: (915) 877-3400 (Texas) or (575) 526-5555 (New Mexico)

General Information: (915) 543-5711 or (800) 592-1634

You may also visit them online at:

El Paso Water Utilities

General Information: (915) 594-5500

For Emergencies: (915) 594-5500

You may also visit them online at:

Texas Gas Service

Customer Service: (800) 700-2443

For Emergencies:  (800) 959-5325

You may also visit them online at:


To contact the El Paso Police Department in an emergency, please call 911.  For non-emergencies, please call (915) 832-4400.

El Paso Police Department
911 N. Raynor St.
El Paso, TX 79903
(915) 564-7000
(915) 564-7320 (FAX)

The Police Department has also set up a Contact Us page here.

Fire and Ambulance

To contact the El Paso Fire Department, please call 911.  If it is a non-emergency, please call (915) 485-5600.

El Paso Fire Department
416 N. Stanton St.
El Paso, TX 79901
(915) 485-5610

The Fire Department has established a Contact Us page here.

El Paso County Sheriff

To contact the El Paso County Sheriff in an emergency, please call 911.  The non-emergency number is (915) 546-2280.

El Paso County Sheriff
3850 Justice
El Paso, TX 79938
(915) 538-2292

For additional contact information, please click here.

El Paso City and County Office of Emergency Management

The City and County of El Paso have implemented an Office of Emergency Management to deal with emergencies here at home. The website includes links to State and Federal agencies as well as emergency planning for home, school, and business. That website is located here Or you may choose to phone, fax, or e-mail.

Office of Emergency Management – City-County of El Paso, Texas
Scott Calderwood, Coordinator
8500 Montana Ave.
El Paso, Texas 79925
(915) 771-1011
(915) 771-1026 (FAX)

You may also wish to fill out this contact form for additional information.

El Paso Diabetes Association

From the About Us page:

The EPDA was born in El Paso in November 1968. As a local and independent nonprofit corporation, the EPDA is unique in the community. The EPDA is not affiliated with a state or national organization. The EPDA’s true concern is the welfare of the people of El Paso affected by or at risk of diabetes. The EPDA is one of a handful of independent diabetes associations in the country.

For more information about the El Paso Diabetes Association from its excellent website, please click here.

You may also call (915) 532-6280.

State of Texas

The State of Texas has compiled a comprehensive page full of links devoted to Emergency Preparedness and Management. These links include most cities and counties in Texas as well as links to Emergency Management Offices in other states.

Department of Public Safety Emergency Management Related Links

American Red Cross

Visit the website of the American Red Cross for tips and for help in designing disaster preparedness and response by clicking here.

Red Cross El Paso Area Chapter

American Red Cross
El Paso Area Chapter
3620 Admiral Street
El Paso, TX 79925
(915) 592-0208
(915) 592-8751 (FAX)

You can visit the local website here or click here to contact the local chapter.

Salvation Army

The Salvation Army has a website with information about planning for a disaster, how to respond, and how they can help when and if you need it. Local chapters include:

El Paso (Temple), TX Corps Community Center
520 East Road
El Paso, TX 79915
(915) 591-0613

El Paso (Citadel), TX Corps Community Center
4900 Hercules Avenue
El Paso TX, 79904
(915) 755-4168


FEMA has prepared an Emergency Management Guide for Business and Industry and can be downloaded here Also, FEMA has quite a few resources available for disaster preparedness including information about disasters in progress located at the FEMA website

Department of Labor

The Department of Labor’s Office of Disability and Employment Policy has created a website on Effective Emergency Preparedness Planning: Addressing the Needs of Employees with Disabilities located at

In addition, searching on the word “disaster” on the DOL website produced quite a few results, including some very informative and helpful tips for unemployment assistance from both the DOL and OSHA! Those results are located here:

Department of State

The State Department has a website devoted to Emergencies and Crises including information for Americans living and working abroad and even those who plan to travel abroad. That information can be found here.

Travel Alerts and Warnings can be found here.


OSHA has prepared an eTool for Evacuation Plans and Procedures and can be found here on the OSHA website

Federal Government

The federal government has created a website devoted to disaster assistance and can be located here


The Centers for Disease Control and Prevention have developed an Emergency Preparedness and Response website including information on agents, diseases, and other threats. That information can be found at the CDC website here

SHRM Disaster Prep and Response Resource Page

The Society for Human Resource Management has developed a comprehensive Disaster Prep and Response Resource page. Updated from the original toolkit, SHRM’s page offers links to the Red Cross, FEMA, CDC, and In addition, there are articles, papers, and other things that will help you prepare for a disaster. That information can be accessed on the SHRM website at


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